This article provides a detailed explanation of how the wiring diagrams supplied by Virgin can be interpreted, and how to identify which wires are connected to the Terminals in each socket type. 1 4. Virgin Media Quickstart set up. Turn on and start the hub. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Unplug the phone and check another phone directly into the main socket ensuring this is. g. Virgin Media also often bundles its cable broadband packages with TV and phone services. The engineer would need to see and asses the requested location and they would advise on what cabling would be needed. #1 Hi everyone. An LJU5 gives one line with two sockets. No, any cables within the house can be touched as much as the householder wants to touch them. This cable runs past the wall hole for the Virgin cable, so can I get this cut back and rerouted via the existing hole in the wall (currently occupied by the Virgin. For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. At least 30Mbps download speeds in every room or £100 one-off credit. We have tried plugging it into the only box we found it would fit but no luck. Wiring fm connect diagrams ntlSubmarine coaxial brains Dvr. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). Socket openreach trafalgarNew customer Virgin broadband hgr marketoraclePoweline diagram. It is really quite simple. 5m/4. VM BB TV Landline. In response to Jonny-M. However, if you'd like we can send out a technician to perform this work for you but there would be a £25 call out fee. Before we invite you in for a private chat, can we just clarify that you still have a dialling tone, are able to make outgoing and receive incoming calls and have your handset plugged in to your master socket currently. £8p/m extra or included with Gig1 or Volt. Re: No Wall Socket for Quickstart. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. We would like to show you a description here but the site won’t allow us. Plug in a basic telephone to any telephone sockets in the house and listen for a dial-tone. If you look into the back of your Hub, you'll see a port. Has migrated me a week early,. Use a cable to connect the Green Digital Phone Socket on the back of the BT Smart Hub 2 to the Phone Socket on the Master Socket. Plug the cordless base station into. I can arrange an engineer to come and relocate your router for you, this service is achargeable call out request of £25 which is added to your next generated Virgin Media bill after the request has been completed. 150 from a. Connect a pair into pins A & B. There is limited ability to tweak the configuration of the BT phones, unfortunately. Very cheeky question but I’ve just bought a property where the VM master socket box has been wedged in the very far bottom corner, in a completely useless place for a router/TV connection. The test socket of the back part of the downstairs 'master' socket. Plug into the wall socket Push the red label end of the white cable, into the wall socket. The trueCall standalone device. Solved: Help with wiring - Virgin Media Community - 4630592. Pairing in AP mode and EZ Pair (on the bulbs - no option on the plugs) Turning off smart Wi-Fi/Channel Optimisation. We would like to show you a description here but the site won’t allow us. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. to 'back-feed' a telephone connection from the new telephone socket upstairs next to the hub which, in turn is linked to the existing phone socket downstairs. Hi all! I’ve just moved in to my new house and the cable from my inside master socket isn’t connected in the outside box there is just two - 5199081 We would like to show you a description here but the site won’t allow us. 0 Thanks Reply. Solved: OK So our phone is moving to VOIP in May and I have a few questions --- 1 What codec is used for VM VOIP (will call quality be - 5261506. craigmc89 • 1 min. Manage Your. If you need to do this for a longer time, try dialing the following. Virgin’s hub based lines are 21CV, but the calls are not routed through the internet currently. 2. I had 2 plugs and 2 bulbs in my old property - with no issues. Openreach would normally use the existing route that your telephone line would take. We would like to show you a description here but the site won’t allow us. on a domestic hub you look at the values thus. You can also identify a split socket looking at the side. Have tested all the wires so know which is which from hub to phone socket. Options. Hi. I am going to cancel. When I moved into my house I removed the master socket for replastering and probably lost it (or thrown it away). Turn on and start the Box. #1. There are only two cables connected to the master socket. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. Lan Wiring Practically. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. on 03-07-2023 01:02. Country. For much more detail. i Master phone socket If you can’t find your master phone socket simply connect your Sky Hub to a convenient phone socket. You can only drive the sockets around the house from either the new Virgin media CV21 connection from the modem, OR from the old line. #1 Hi All I’m new here. So, a 50 minute broadband, TV and phone. Hi, this video shows you how to change a very old BT 2/1a master socket into a newer NTE5a master socket so you can then test your line using the test socket. Switching from Virgin Media (Reusing Master socket) Hi all, I have recently moved home and decided to stick with BT. View landline set up guide Hi, this video is a very quick example of how to wire up a nte5 master socket as found in the UK on BT and Virgin media telephone lines. The master socket in the property that has been present since I moved in is quite beaten up so I purchased an Openreach Master Socket 5C with the Openreach Mk4 front fascia. Which was great as that is in a better location than my master Socket was. Hi, this video is an introduction to the new NTE5C master socket and MK4 VDSL faceplate by BT Openreach. The VM adapter connects as per image below (though your adapter may well be white in colour, not black). Vonage 2nd line. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Have you since called our team to arrange an engineer visit and connect those so you can get the servic. It is a master telephone socket which has two connectors: A and B. Using just the VM phone adapter connected into the VM hub, try each individual phone in turn, one at a time, and see if you get a ringing sound for an incoming call. Vodafone Broadband is slower compared to Virgin of course, have you sent an E - Mail to Tom Mockridge explaining that you are not happy with. 8 March 2011 at 8:29AM. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. i had a look in my master socket just incase its the wiring my end and i have 4 wires in there, there is 2 orange and white and 2 blue and white, i have the orange and white wires on the a and b terminals,We would like to show you a description here but the site won’t allow us. 2: Seeker. PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. I then unplugged the Pod and plugged it back in again and then it worked. #2. When I ordered my broadband package I was offered a QuickStart setup, but it turns out we don't have the right Virgin media socket in the house. Master Socket Issues And Sd Tests Plusnet Community. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Volt Broadband. If you have Virgin cable TV, phone and broadband, that's potentially 3 new sockets - co-ax for the TV and the broadband and a bit of naff old copper wire for the phone which plugs into a socket similar to BT's one. VLNeedham. The main electrical difference between the Hub's RJ11 telephone socket and the Openreach style analogue master telephone socket is the analogue phone sockets have a good quality 1. We moved the hub upstairs to obtain better coverage but this means it is nowhere near the base unit for our phone. SpeedBooking an engineer is easy with Virgin Media. You need a small spanner to remove this, then push the provided connector over the exposed end. 11-10-2023 06:41 PM. ago. Would an engineer be - 5259182 - 2Business, Economics, and Finance. Hub- Adapter-6core cable to phone junction box-junction box to phone socket-other extensions off phone socket- plug phones into sockets. 29/07/15 - 16:50 #1. The wiring diagram for the master socket includes the plugs, sockets, wires and colors that are used to connect the various components of the home telephone system. Most BT Master Sockets will be near the entrance wall, but not always. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. The Openreach engineer did not need to come into the house to check anything and I had my Virgin Media cut off 2 weeks later. Volt. Some years ago when we got broadband on our copper wire line the WiFi signal from the router went nowhere( 100 year old stone farmhouse walls) A BT engineer somehow rerouted the incoming line to our office upstairs where we could use extenders to relay the WiFi signal. All the sockets are put in for you if they do not exist already e. If the property has Virgin Media cabled up, it would only mean you need the Virgin. This only affects landlines. This will allow a RJ11 socket at the telephone. . My Virgin Media App. Try each phone on its own in turn. Step 2: Order your Virgin Media Broadband service. Now go to your telephone wall socket (where you plug the phone into the line). I f you are saying I need special phone sockets to support VM Fibre Phone well that is a short sighted way of upgrading. I want infinity to be placed in my loft that is current. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. In response to Vikki_M. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. Which is fine. 8 March 2011 at 8:29AM. None of the numbers line up correctly to the sockets!It might be possible to use an outdoor route for any new phone cable to avoid wiring inside. If the problem goes away, then the fault lies with your wiring or devices. So if you are serviced by Virgin Media or another provider, one option is to switch providers from Virgin Media to another provider or visa versa. Other sockets are likely for extension landline phones. #2. Try each phone on its own in turn. You can also identify a split socket looking at the side. Usual advice is to make sure you test at the master socket (to avoid any possible problems with your internal phone extension wiring). Therefore a WiFi based device is not feasible with this current setup. Plug the telephone lead into the white adapter. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. TV box - 15 mins. Wi-Fi boosters can help with those wireless signal dead zones around your home. The Bt Openreach Mk4 Socket Wiring Diagram is set up to guide users through the installation process. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. Telephone Extension Socket Wires Phone Wiring Colour Code Diagram. Openreach's full fibre network is a different infrastructure that requires more setup than. Connect your devices to the new hub. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Oct 10, 2019. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. The new Virgin Media has just gone in, but it does not come with a phone line, it just has a plug hanging out the back of the router similar to this:. Plug into the Hub Push the white cable with the black label into the Hub. This is very easy to do and will only take a couple of minutes. These 2 phones work fine pluged in via the one master connection that links to second via wireless. Most people do, and besides you can pick one up for under £10 and that will allow 999 calls the same as the kit virgin provide. Hi all, I have been having a look around and not found a 100% clear answer to my question. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Telephone Extension Socket Wires Phone Wiring Colour Code Diagram. on 12-10-2022 15:38. Connecting Hub 3 To Extensions Virgin Media Community 4797660. It is divided into two parts: the main diagram, and the power and data line diagrams. There is a master socket in the hallway, but this is not connected (the wires are pinned to the wall outside but not fed through the wall). Apparantly I have to connect the phone line into the back of the router, in spite of the instruction booklet clearly stating that it is to be plugged into the Virgin Media master phone socket (as one would expect)1 ACCEPTED SOLUTION. Options. Remove all other equipment connected to telephone sockets. Virgin Media; My Virgin Media;. Multi-buy: £8. Manage Your Account. When you place your order, we'll let you know. We moved the hub upstairs to obtain better coverage - 4863967 - 2. Alternative master phone socket a line through it, look for a socket that is thicker or with a BT logo in the top or bottom corner. Put the cable in place and tighten the tie (see diagram below). . Is your phone line active? Find out in 5 minutes, if you’re unsure – this landline installation checklist will show you what to look for on your phone sockets, master socket and. How can I connect the cable from the FILTERED part of the master socket as I do not want to use a filter at the new point? I want to use a basic IJ11 modular socket for the new router point. Note: I'm posting this more as a rant than a plea for help, although my sanity could do with some assistance! So we've now got our old BT phone number ported to our shiny new Virgin Media phone socket and all that was. Home broadband & landline. 5 Machine screws included. 1 ACCEPTED SOLUTION. Hub 3 in modem mode was Solid Red light and. This setup works with any of our TV boxes powered by TiVo. Please try the above first and come back to us if you still have no working line so we can carry out further diagnostics for you and arrange and engineer if necessary. Hi, I had to have a tech visit yesterday to reconnect our services after contractors installing fibre for Openreach excavated to hear out Virgin connection in the pavement; and cut through our telephone and Broadband cable in the pavement. Your telephone service from any of the UK Service Providers, other than Virgin. Preparing for Landline changeover to fibre. 29/07/15 - 16:50 #1. The SSL coax is standardised RG6 7mm cable size to fit any F-female connector. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Then fit the Cabelcon connector to each end of the new WF100 cable, then connect this cable to the Virgin one with the help of a coupler. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The telephone master socket and TV aerial have not been used for 25 years, see photos attached. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. Please can someone explain which cable needs to connect into a new phone connector to plug into the adaptor virgin supplied? My telephone line has just been switched over to the new VoIP system plugging into my router. To refer to. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. If you wish to use the new socket outlet to connect a phone then you can cut the BT plug off the end of the new cord, find the two middle wires and connect these to screw terminals 2 and 5 on the. Details: The master socket for the old telephone line has a faceplate which connects to the house sockets, and a backplate that has the old ‘BT’ type (old virgin media) line connected to it. - 5250024Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. I cannot install my home phone as I have a Female RJ11 to Male BT Telephone Extension Cable and need an adaptor to connect the phone to the hub. The BT Openreach master socket 5c wiring diagram shows the basic wiring setup for each type of connection. Disconnect the incoming 'Openreach' wires that lead to Terminals A and B. Posts: 166. NTE5C OpenReach Telephone Master Socket + M3. (Wasn’t told of the switchover and only found - 5443370. Baffled By Virgin Cabling Avforums. Fitting new telephone master socket for Vodafone broadband. Manage Your Account. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. We have a virgin media wall socket with an ethernet port in the wall but no round cable. com. VM don't use fibre inside the property. This can sometimes be improved by installing a small device. The master socket normally belongs to the phone line provider and in theory can't be moved. The telephone "Wall socket A" is reconnected to the master socket as the Line in and take over from the old copper wires that come into the property from the street. on 19-10-2022 18:20. If you wish to go a head , change it with a NTE5 or ask Virgin for an upgrade to an NTE , but this will be expensive. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. I'm currently renovating my living room, including the electrics. There is an access panel in the ceiling for pipes and cables. This is usually marked as Line 1. Mobile devices & unlocking. A Virgin Media wall socket is simply a point of entry into your home. Home Phone. TEL1 on the hub should take on your. I can only find the TV socket. Account - Cable. Virgin Media FTTP. BeginnerNo virgin media wall socket. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. The reason I'm asking is the Master socket contains the ring capacitor that converts the 2 wire PSTN / HUB phone service to a 3 wire circuit. Connect your new cable between the Virgin Media Digital Hub and the new Master socket. 8uF 250v capacitor to provide domestic phones with a 50 to 80v volt ring signal. Thanks for your post and a big welcome to the Community. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Why use a provider other than BT? Why you should consider using a supplier other than BT for your lines, calls and internet connection. Remove the front lower cover from the BT socket, note which wires connect to which terminals and then disconnect the wires from the cover. 3 weeks ago. Thank you. Obi202 To Phone Extension Uk Voip Forums. One to power the router up. Hello sophieboulter1. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Fibre to the Cabinet (FTTC) broadband comes in three main variants which offer a downstream line connection speed of 80 meg (80 Mbps), 55 meg (55 Mbps) or 40 meg (40 Mbps), but the actual maximum throughput speed of the service will be slightly lower than this at around 76 / 52 / 38 Mbps. My VM Router is is my office adjacent to hall. The modular isolator shown is exactly what VM currently install. One of VM's methods involves fitting a phone socket next to the VM hub and joining this to the existing phone extension wiring and then using an adapter lead to 'backfeed' from the hub's phone connection into the existing extension wiring. on 27-10-2022 09:24. The only things visible inside the house are: a openreach Master socket 5c and a small rectangular openreach white box, an aerial socket which is for TV I think and two weird black cables coming out from the wall, both of them "male". The video points out how there are sometimes six connectors on an extension socket, but only numbers 2,3 and 5 are used. Step 2: Order your Sky Broadband service. You would need to work out the exact details with the VM tech doing the work as a lot will depend on your existing hub/phone socket locations and where your existing cable runs are. I have tried to get all 4 set up and can't make them work. #2. Check out the purple envelope in the top right hand corner for a private message from me, and we can look into this for you. Virgin Media Wall Socket Example 2. Virgin Media's Phone Master Socket. VeryMe Rewards. 4. 1 out of 5 stars 99 ratingsI have just done a little test with a 3. blogspot. Obi202 To Phone Extension Uk Voip Forums. I need to get in touch with - 5421552. Use your master socket rather than an extension socket, because the broadband signal will be stronger and more stable. If you're happy with this and for the charge we can make the arrangements for you 🙂. Plug the telephone lead into the. . 5mm jack audio socket on the back of the V6 to the DAB input on my amplifier (as it was spare) and it sounds absolutely fine and a comparable level with the other inputs on my amplifier from the other (line level) sources so it would appear the V6. If upgrading from and old BT socket to an NTE5 connect 2 to the B leg and 5 to the A leg. Thanks for your post on our Community Forums and a very warm welcome to you @rhsfuller. If digging / drilling / new external & internal cables are required the. g. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. However, if you'd like we can send out a technician to perform this work for you but there would be a £25 call out fee. The wiring for a virgin socket will vary depending on the system components being used, but there are some basic elements each diagram should contain. This is an unbranded generic version. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. There shouldn't be 2 master sockets, but people sometimes use a master as an extension socket. . BT expects to make up around 25% of its fibre network with fibre-to-the-home connections, offering speeds of up to 100Mb from spring 2011. Kind regards Jodi. The previous owner had internet with a non virgin provider so the phone line should already. Thanks for posting, welcome both to the community and also Virgin Media. 0 – which seems a lot. The wall box may be branded with the logos of an old cable TV company (not VM). I would like to have the phone downstairs. Account - Mobile. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Or you may be quicker than average! You won’t be involved the whole time. So in steps, it's: 1. The PC had no signal. We would like to show you a description here but the site won’t allow us. The good news is that Stephen has done a series of three genuinely useful and informative videos – charting everything from the Headend (data centre) sites to their DOCSIS Hybrid Fibre Coax Fibre-to-the-Premises ( FTTP) based broadband lines at a high level. The tech joined the Broadband/TV cable but was unable to jo. Ordering And Installation Of Broadband Thinkbroadband. They use a separate “circuit” to talk to the headend telephone exchanges. on 17-02-2023 12:46. Cable broadband doesn't use the phone line, it uses the TV co-ax, hence the cable will be split when it enter the house (sometimes outside) one goes to the TV and the other goes to the broadband modem. Sorry to hear you haven't been able to find the internal connection needed for your quick start kit. Details: The master socket for the old telephone line has a faceplate which connects to the house sockets, and a backplate that has the old ‘BT’ type (old virgin. It appears the Openreach cable was cut, the blue and orange are reconnected but green and brown are connected to blue/white and blue of the Virgin Media cable. If you wish to use the new socket outlet to connect a phone then you can cut the BT plug off the end of the new cord, find the two middle wires and connect these to screw terminals 2 and 5 on the. NTE5a Master Socket with latest IDC connection & complete with backbox (BT Virgin Media compatible) Visit the chargeline Store 4. 4. Plug the cordless base. My PC is next to the hub and i'm currently looking to replace my rather battered ethernet cable what doesn't click in properly and is quite ancient. We would advise against removing the master socket yourself as this would be tampering with and damaging our equipment. Trouble shooter. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. the street is enabled for the service. If the externals are not there this needs to be reported, as a separate set of contractors will need to be bought in to re-establish the connection to the street cabinet. I’ve just moved in to my new house and the cable from my inside master socket isn’t connected in the outside box there is just two - 5199081. The cable wiring is the same as the Virgin Media Master socket. Phone. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). How to install a microfilter. When my internet is working perfectly I get 66mbps down and 12 up. Virgin Media was the UK’s first quadruple-play provider, combining landline, broadband, TV and mobile services in one subscription. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. easy install. To get my other existing phone points to work do I just have to run a cable from my virgin master socket to the. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. The master socket has some internal circuitry and all secondary sockets should have pins 2, 3 and 5 conected to the corresponding terminals on the master socket. Now got a replacement cable and working . In response to Vikki_M. I went to view a new build property last night and was pleasantly surprised to see it had been cabled for Virgin Media. Forum Team. Brown/White – White/Brown. I have been trying to tell BT customer service, however. You'll also need to make sure that the right materials are gathered. Mobile Your Account. Just to clarify (or bizarrely answer one of my own questions) which was On the front of the lower Master Socket (remember the faceplate has been removed) as per above photograph there is another cam type connection showing pins 5/3/2 which I believe is for hard wiring an internal telephone extension (ie voice). In order to access a Virgin Media wall socket wiring diagram, the first step is understanding how to install the wires. 5mm stereo jack to 2 phono plugs connected from the 3. Jul 22, 2008. If it does not, then the problem lies outside your house and is not your responsibility. Hello, I’ve spoke to an online agent and they have arranged a technician to come round! Many thanks! - 5199081Hi AllI’m new here. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. I think you have failed to grasp the problem. on 25-09-2022 15:41. Bare in mind that if you have to call out a BT engineer to fix this, you will probably be charged an extortionate callout fee to do so. One of these lines is the outgoing line that carries signals to other sockets, devices, or networks. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Superfast Broadband. 2. 5) Disconnect the incoming wire to your old master socket (to disconnect from the old VM phoneline) 6) Connect the blue with white bands (pin 2), white and blue bands (pin 5) and orange with white bands (pin 3) to the blue connector on the new master socket that you have replaced. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Thread starter fartingspartan; Start date 21 Dec 2013. The theory is to remove the virgin master socket box, remove the euro module from that box, which leaves me with the main white coax cable from virgin (that comes straight from outside the house). If it’s a faint or intermittent noisy line try lifting the handset and dialing ‘1’. on 17-02-2023 12:46. That suggests that you can remove it and cut the cable back. 01/07/11 - 11:24 in Virgin Media TV and Phone #1. QuickStart, set up and connections. For a wires-free alternative, you could use a cordless phone setup. Landline operators in the UK will switch every home phone in the. Up to 3 WiFi Pods if needed. The phone is disconnected from the master socket and plugged into the other end of the adapter. We would like to show you a description here but the site won’t allow us. These are the parts I could find, they were screwed into the end on the coaxial cable. Hi, I had to have a tech visit yesterday to reconnect our services after contractors installing fibre for Openreach excavated to hear out Virgin connection in the pavement; and cut through our telephone and Broadband cable in the pavement. #3. 01-02-2023 10:59 - edited 01-02-2023 11:00. Connecting Hub 3 To. You should be able to locate your telephone master socket, which would have a BT or Openreach logo on it, although you will not be using it a the moment if you get your. Other broadband queries. Virgin Mobile. Connecting Hub 3 To Extensions Virgin Media Community 4797660. Different upstream speeds are available at either 2Mbps. Community home. Browse Virgin Media Virgin Media Community. The Virgin wall sockets just have one connector at the bottom. If the property has Virgin Media cabled up, it would only mean you need the Virgin services installed or connected to your property. We have the quickstart pack but sadly cannot get broadband set up and working.